In order to ensure the continuity and quality of the services it provides, Hope Care S.A. commits itself to:
- Evaluate and continuously promote the satisfaction of the legitimate needs and expectations of customers, users and shareholders;
- Ensure efficient resource management;
- Promote the disclosure of timely and adequate information to the community with an interest in the service provided;
- Treat all complains that may arise with respect and responsibility;
- Comply with the statutory, legal and regulatory requirements related to its activity, products and services;
- Promote the continuous improvement of the Quality Management System.
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